pak34 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by pak34 ("pak34", "we", "us", "our") and governs the collection, processing, storage, and disclosure of personal data relating to all registered Members and visitors to pak34.org ("the Platform"). pak34 is an internationally licensed online casino and sports betting operator that provides its services primarily to eligible Pakistani players aged 21 and above.

pak34 takes its data protection obligations seriously. We collect only the personal information that is genuinely necessary for the purposes described in this Policy, and we do not use your data for any purpose that has not been disclosed to you here. By registering a pak34 account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2 Data Controller

For the purposes of applicable data protection law, pak34 acts as the data controller in respect of all personal data collected through the Platform. As data controller, pak34 determines the purposes for which and the manner in which personal data is processed.

All data protection enquiries, access requests, and complaints should be directed to pak34's designated data protection contact, reachable at the email address listed in Section 15 of this Policy. pak34 will acknowledge all written data protection requests within 5 business days and provide a substantive response within 30 calendar days.

3 Data We Collect

pak34 collects the following categories of personal data from Members and visitors:

pak34 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for mandatory identity verification under our compliance obligations.

4 How We Collect Your Data

pak34 collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in a promotion, or update your account profile.
• Automatically: When you visit pak34.org, our servers automatically record technical data including your IP address, device identifiers, and browsing behaviour on the Platform. This occurs through cookies, web beacons, and server log files.
• From third-party verification providers: Where pak34 uses licensed third-party KYC and identity verification services to confirm the authenticity of documents you submit, those providers may return verification results to pak34 that we incorporate into your account record.
• From payment processors: JazzCash, EasyPaisa, Raast, 1LINK, and banking partners may share transaction confirmation data with pak34 to reconcile deposits and withdrawals on your account.
• From fraud prevention and analytics partners: pak34 may receive risk scoring or device fingerprint data from licensed fraud detection services that help us identify unusual account activity.

5 Purposes & Legal Basis for Processing

pak34 processes your personal data only where a valid legal basis exists. The table below sets out the primary purposes for which pak34 processes Member data and the corresponding legal basis for each:

6 Data Sharing & Disclosure

pak34 does not sell your personal data to third-party marketing companies under any circumstances. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• Payment service providers: JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and other payment processing partners, for the purpose of processing your deposits and withdrawals. These providers receive only the minimum data necessary to execute the transaction.
• Identity verification and KYC providers: Licensed third-party services that assist pak34 in verifying the authenticity of CNIC documents and confirming Member identity and age.
• Fraud detection and cybersecurity providers: Services that help pak34 identify suspicious login attempts, unusual betting patterns, or potential account compromise.
• Game content providers: Third-party game studios and RNG providers whose games are hosted on the pak34 Platform. These providers may receive a pseudonymous player identifier and game session data to deliver and audit game results.
• Regulatory and law enforcement authorities: Where pak34 is required by law, court order, or its international gaming licence to disclose Member data to a competent authority. pak34 will seek to notify affected Members of such disclosures wherever legally permissible to do so.
• Professional advisors: Lawyers, auditors, and accountants who are bound by professional confidentiality obligations and who assist pak34 in the ordinary course of operating its business.
• Business successors: In the event of a merger, acquisition, or sale of the pak34 business or its assets, your personal data may be transferred to the acquiring entity, subject to the same or equivalent privacy protections as set out in this Policy.

7 International Data Transfers

pak34 is an internationally licensed gaming operator. As such, some of the personal data we collect may be stored on or processed by servers and service providers located outside of Pakistan. Where personal data is transferred internationally, pak34 ensures that appropriate safeguards are in place, which may include:

• Contractual data protection clauses incorporated into agreements with all data processors operating outside Pakistan.
• Transfer of data only to jurisdictions that maintain data protection standards materially equivalent to those applied by pak34 under this Policy.
• Encryption of all data in transit and at rest, regardless of the geographic location of the processing infrastructure.

By registering a pak34 account and submitting your personal data, you acknowledge and consent to the transfer of your data to servers located outside of Pakistan where necessary for the delivery of pak34's services.

8 Data Retention

pak34 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable law or our gaming licence obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, pak34 will securely delete or anonymise personal data so that it can no longer be attributed to any individual.

9 Security Measures

pak34 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and pak34.org is encrypted using TLS 1.2 or higher (256-bit SSL). The padlock icon visible in your browser confirms this connection is active.
• Encryption at rest: Sensitive data — including CNIC details and financial records — is stored in encrypted form on pak34's servers. Encryption keys are managed separately from encrypted data stores.
• Access controls: pak34 employee access to Member personal data is restricted on a strict need-to-know basis. All staff with access to personal data undergo background screening and are bound by confidentiality obligations.
• Two-factor authentication (2FA): pak34 offers 2FA for Member accounts and requires it for high-value withdrawal requests, providing an additional layer of protection against unauthorised account access.
• Penetration testing: pak34's Platform undergoes regular independent security assessments to identify and remediate potential vulnerabilities before they can be exploited.
• Fraud monitoring: Automated systems monitor account activity on a 24/7 basis to detect and flag unusual patterns indicative of account takeover, credential stuffing, or financial fraud.

10 Cookies & Tracking Technologies

pak34.org uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse how the site is used. The following categories of cookies are in use on pak34.org:

You may manage your cookie preferences at any time by adjusting the settings in your browser. Please note that disabling strictly necessary cookies will prevent you from logging into your pak34 account. For all other cookie categories, disabling them will not prevent access to the Platform but may result in a less personalised experience.

11 Your Data Rights

Subject to applicable law and any overriding legal obligations (such as anti-money-laundering retention requirements), pak34 Members hold the following rights in respect of their personal data:

• Right of Access: You may request a copy of all personal data pak34 holds about you, along with information about how it is processed.
• Right of Rectification: You may request that inaccurate or incomplete personal data be corrected. For data that you can update yourself within the account dashboard, we encourage you to do so directly.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that pak34 is legally required to retain certain data (e.g., KYC and transaction records) for minimum periods prescribed by regulation, which take precedence over erasure requests for that data.
• Right to Restrict Processing: You may request that pak34 restrict the processing of your data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: You may request that pak34 provide your personal data in a structured, machine-readable format for transfer to another controller, where technically feasible and legally permissible.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, though pak34 may be entitled to continue processing if it can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact pak34's data protection team at the address listed in Section 15. We will verify your identity before processing any data subject request. All verifiable requests will receive a substantive response within 30 calendar days.

12 Minors & Age Policy

pak34 is strictly an adult platform. No person under the age of 21 is permitted to register an account, access any betting or gaming product, or submit personal data to pak34. pak34 uses CNIC-based identity verification as a mandatory step in the account registration process specifically to confirm that all Members meet the minimum age requirement.

pak34 does not knowingly collect personal data from individuals under the age of 21. If pak34 discovers that personal data has been collected from a person under 21 — whether through misrepresentation of age during registration or any other means — pak34 will immediately suspend the account, void any associated balances, and securely delete all personal data collected in connection with that account, subject only to mandatory legal retention obligations.

13 Marketing Communications

pak34 may send you promotional communications — including bonus offers, PSL cricket betting promotions, slot tournament invitations, and reload offer alerts — by SMS to your registered Pakistani mobile number or by email, but only where you have given your explicit consent to receive such communications during the registration process or at a later point in your account settings.

You may withdraw your consent to marketing communications at any time through any of the following methods:

• Updating your communication preferences directly in the Notifications section of your pak34 account dashboard.
• Clicking the unsubscribe link included in any marketing email sent by pak34.
• Contacting pak34's live support team and requesting removal from all marketing lists.

Withdrawal of marketing consent will not affect your ability to continue using the pak34 Platform or your eligibility for any active bonuses. You will continue to receive transactional communications — such as deposit confirmations, withdrawal processing updates, and security notifications — regardless of your marketing preferences, as these are necessary for the delivery of the service.

pak34 does not engage in unsolicited cold-calling or physical mail marketing. If you receive a phone call or physical letter purporting to be from pak34 and you did not consent to that contact, please report it to our support team immediately.

14 Changes to This Policy

pak34 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — that is, where they significantly affect how your personal data is used or what rights you hold — pak34 will provide advance notice through a notification posted within the Platform or sent to your registered contact details, no fewer than 14 days before the revised Policy takes effect.

For minor or administrative changes that do not affect your substantive rights, the updated Policy will be published on this page and the "Last Updated" date at the top will be revised accordingly. We encourage you to revisit this page periodically to stay informed of any updates. Continued use of the pak34 Platform after the effective date of any revised Policy constitutes acceptance of the updated terms.

15 Contact & Complaints

For any privacy-related enquiries, data subject access requests, or concerns about how pak34 handles your personal data, you may contact our data protection team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week from within your pak34 account after pak34 Login.
• Email: [email protected] — please include "Privacy Request" in the subject line. Our team responds within 24 hours and will escalate data subject requests to the appropriate team within one business day.

If you are not satisfied with pak34's response to a privacy concern or data subject request, you have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction applicable to your complaint. pak34 will cooperate fully with any such regulatory enquiry.